top of page

Privacy Policy

Last updated: 18 May 2026

​

This Privacy Policy applies only to personal information collected through this website and website-linked actions, such as enquiry forms, booking links, WhatsApp links, Field Notes opt-ins, website analytics and cookies.

 

It does not replace any separate service agreement, NDA, POPIA agreement or client-specific contracting terms that may apply if you later become a VFSP client.

1. Who we are

VFSP (Pty) Ltd

Registration number: 2021/344539/07

Address: HubX, 13 Via Latina Cres, Irene Corporate Corner, Centurion, 0133, South Africa

Email: hello@vfsp.co.za

Telephone / WhatsApp: 079 827 9292

VFSP is a business support and consulting provider to financial services providers. VFSP is not a licensed financial services provider and does not provide financial advice to website visitors.

2. What personal information we collect through the website

We may collect the following personal information when you use this website or interact with website-linked contact options:

  • your name;

  • business name;

  • role or job title;

  • email address;

  • telephone or WhatsApp number;

  • information you submit in a form or message;

  • booking request details;

  • Field Notes opt-in or opt-out information;

  • basic website usage information, such as browser, device, pages visited, referral source and similar technical information collected through cookies or website tools.

We collect this information directly from you when you submit it, except for basic technical information collected automatically through the website or website service providers.

3. Why we collect it

We collect and use website-related personal information to:

  • respond to enquiries;

  • arrange a Vent Session or other requested contact;

  • manage Field Notes opt-ins and opt-outs;

  • send Field Notes to people who choose to receive them;

  • operate, secure and improve the website;

  • keep a record of website enquiries, consent, opt-ins and communications where reasonably necessary.

We do not collect website information for hidden purposes. We do not sell personal information.

4. Is providing information voluntary?

Providing personal information through this website is voluntary.

If you choose not to provide the requested information, we may not be able to:

  • respond to your enquiry;

  • contact you;

  • arrange a Vent Session;

  • add you to Field Notes;

  • process your request.

5. Who may receive your information

We may share website-related personal information with:

  • authorised VFSP team members;

  • website, hosting, form, booking, email, WhatsApp or communication service providers;

  • IT or technical support providers who help us operate the website and related systems;

  • professional advisers, regulators or authorities where required by law.

We only share information where it is reasonably necessary for the purpose for which it was collected or where the law allows or requires it.

6. WhatsApp and Field Notes

If you choose to join Field Notes or contact VFSP through WhatsApp, your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.

Field Notes is optional. You may leave or opt out at any time.

7. Cookies and website tools

This website may use cookies or similar tools to support website functionality, security, performance and basic analytics.

Some cookies may be placed by Wix or other service providers used to operate the website.

You can manage or block cookies through your browser settings. If you block cookies, some parts of the website may not work properly.

8. Cross-border processing

Some website, hosting, analytics, booking, communication or cloud service providers may process or store information outside South Africa.

Where this happens, we take reasonable steps to use service providers that apply appropriate privacy and security safeguards.

9. How long we keep website information

We keep website-related personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.

10. Your rights

You may request that we:

  • confirm whether we hold personal information about you;

  • provide access to your personal information;

  • correct or update your personal information;

  • delete personal information where we are no longer authorised to keep it;

  • stop sending you Field Notes or other marketing communications;

  • consider an objection to processing, where applicable.

To make a request, contact us at:

hello@vfsp.co.za

We may need to verify your identity before acting on a request.

11. Complaints

If you believe your personal information has been handled unlawfully, please contact us first so that we can assess and respond to the issue.

You may also lodge a complaint with the Information Regulator.

Information Regulator contact details:

Email: POPIAComplaints@inforegulator.org.za 

Website: Information Regulator South Africa

12. Updates to this policy

We may update this Privacy Policy from time to time.

The latest version will be published on this website.

bottom of page